Q: Can I still use my old credentials to sign into Account Manager?
A: Unfortunately, no. All sign-ins use Ticketmaster credentials. You will still use the same email, but your password may be need to be updated.
Q: Why are my Ticketmaster credentials being used to access my Account Manager account?
A: With a secure, unified credential system, you can sign into your Ticketmaster and Account Manager sites using a single sign-in (username/password). With this new sign-in, not only is your account more secure, you no longer have to remember several username/passwords and can access your tickets faster.
Q: How can I change my account information?
A: Account information including your name, email address, phone number and password can be updated in the My Profile section of your Ticketmaster account. You can access My Profile from the profile section of Account Manager or by signing into ticketmaster.com. Your mailing address can only be updated in the profile section of Account Manager. You can also contact the Visa Box Office to make updates to the way we communicate with you.
Q: How will adding a phone number make accounts more secure?
A: This upgraded sign-in experience protects accounts against account takeovers by identifying suspicious sign-ins and locking the accounts before stolen credentials can be used.
Q: What if I don't want a Ticketmaster account?
A: Account Manager fans will be required to use a Ticketmaster account to sign in. Ticketmaster is committed to building a modern, secure sign-in experience. Accounts created on Account Manager sites will not be marketed to from Ticketmaster unless you make a purchase directly on ticketmaster.com.
Q: How do I know if I have a Ticketmaster account?
A: Enter your email address in the email field and the system will check to see if you have an existing Ticketmaster account. If you see a message that says "Email Not Found", you will need to sign up with a new Ticketmaster account.
Q: My account is associated with an email address I can no longer access. How can I change my sign-in credentials?
A: Contact the Visa Box Office and we can unlink your email from your Ticketmaster account. We will then change the email on your account to a new email of your choice. When you sign in again, you will use the new email address.
Q: I have multiple accounts for different venues or teams. Do I need to have a Ticketmaster account for all of them?
A: Each individual email address that you use to sign in to Account Manager will have a Ticketmaster account. If you use the same email address for all your accounts you will only have one account that can access each venue or team.
Q: Can I manage all my tickets in one place?
A: No. Your Account Manager tickets and your Ticketmaster tickets are still in separate systems. Your credentials are the same, but the accounts are separate.
Q: I want to transfer my tickets to a friend using Account Manager. What account will they need to use to accept the tickets?
A: Your recipient will need to sign into Account Manager with a Ticketmaster account to accept the tickets. If they do not have an account they will be prompted to create one.
Q: What if my account is a Business account?
A: Business accounts are included in the consolidation process. If the business account does not have a first or last name associated with it, the fan accessing the account will be required to enter one when they sign in.