Safety Policies

Code of Conduct

THE SAP PERFORMANCE FACILITY PROMOTES AN ENVIRONMENT WHERE GUESTS CAN ENJOY THEIR EVENT EXPERIENCE FREE FROM ANY OF THE FOLLOWING:

  • Obscene or abusive language and/or behavior
  • Fighting, taunting, or threatening remarks and/or gestures
  • Intoxication or signs of impairment related to alcohol or drugs
  • Irresponsible drinking or behavior
  • Inappropriate displays of affection
  • Smoking (in non-designated smoking areas)
  • Gang activity, including, but not limited to, wearing or displaying gang-affiliated clothing or other indicia of affiliation
  • Offensive clothing
  • Any distraction to the progress of the game or event
  • Throwing objects of any kind
  • Occupying any seat without the appropriate ticket
  • Failure to follow the directions of law enforcement, security, ushers, ticket takers or any other SAP Performance Facility personnel
  • Violations of any SAP Performance Facility policies, local City of Santa Clara ordinances, state, or federal laws
  • Other actions that cause a disruption and/or hinder the enjoyment of the event
  • Any behavior that impairs the safety and/or enjoyment of the event from other guests.
  • Committing any of the above listed violations may result in ejection, prohibition from attending future events, and/or arrest.

Guests should immediately report violations of the SAP Performance Facility Code of Conduct using one the following methods:

  • Contact SAP Performance Facility ushers, security personnel or law enforcement officers.

We thank you in advance for your cooperation and assistance in maintaining a safe and enjoyable atmosphere at the SAP Performance Facility.

Permitted and Prohibited Items

All individuals and their belongings are subject to search. The following information is subject to change without notice.

Fans with medical bags or items they must carry with them must be inspected and either have a wristband or sticker placed on it to show that it has been inspected.

The following ARE PERMITTED during SAP Performance Facility Events:

  • Bags that comply with the Bag Policy
  • Blankets
  • Cameras with 3-inch lenses or shorter (no lights, tripods, selfie-sticks or monopods)
  • Diaper bags accompanying a child
  • Flags (No Poles)
  • Food and fruit (must be cut into pieces).
  • Plastic water bottles (sealed) and thermoses (no alcohol)
  • Seat cushions
  • Strollers
  • Umbrellas

The following ARE PROHIBITED at the facility:

  • Any distraction to the practice
  • Any fan perceived to be intoxicated
  • Backpacks
  • Bags that violate the Bag Policy
  • Cameras with lenses larger than 3-inches (lights, tripods, selfie-sticks and monopods are also prohibited)
  • Cans, glass bottles or alcoholic beverages
  • Coolers (including soft-sided coolers)
  • Disorderly conduct or obscenity (see “CODE OF CONDUCT”)
  • Failure to follow the directions of law enforcement, security, ushers, or any other SAP Performance Facility personnel.
  • Fighting, taunting, or threatening remarks and / or gestures
  • Gang activity
  • Glow sticks, light-up costumes, light-up signs, battery packs
  • Intoxication or signs of impairment related to alcohol or drugs
  • Irresponsible drinking or behavior
  • Klaxons, bullhorns, whistles or any other noisemakers
  • Laptops and Laptop Bags
  • Laser pointers of any type
  • Obscene or abusive language and / or behavior
  • Occupying any seat without the appropriate ticket
  • Offensive clothing
  • Projectiles (footballs, Frisbees, etc.)
  • Selfie Sticks
  • Signs, banners or poles
  • Smoking
  • Throwing objects of any kind
  • Weapons of any kind (including silverware).
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