The San Francisco 49ers and SAP have teamed up once again to transform the way that professional sports organizations use data and analytics to enhance the in-venue sports and entertainment experience. The latest co-innovation project by the long-time partners is a first-of-its-kind venue management solution called Executive Huddle. Powered by SAP Leonardo and Analytics, Executive Huddle provides the business strategy and analytics team with real-time data and visualizations spanning multiple data sources, to track, sense and respond in the moment during games to optimize operations and enhance the fan experience.
Heading into its fifth season at Levi's® Stadium, the team was looking for an innovative solution that would aggregate and report real-time information enabling the organization's award-winning stadium operations team to make more informed decisions, proactively address potential issues and seize opportunities during games and events, not days later.
"Our organization has taken the directive from our leadership to identify new technology innovations that increase our operational efficiency and enhance the fan experience at every level to ensure we are operating the best sports and entertainment destination in the western hemisphere," said Moon Javaid, 49ers vice president of business strategy and analytics. "With the at home experience being so great, we want to make sure that every piece of a fan's journey from coming into the parking lots, entering the stadium and enjoying concessions and retail is all a first-class memorable experience. We were determined to find a way to deliver real-time analysis and response capabilities to our valued Levi's® Stadium guests, and with an innovative partner like SAP, we knew it would be possible."
Housed in a suite overlooking the field at Levi's® Stadium, and accessible via mobile devices, Executive Huddle pulls real-time data from nine different sources, including attendance, parking, food and beverage, retail, ticketing, social media and more. Displayed on interactive screens, team officials can see and monitor data visualizations and identify an issue or opportunity, act on it, and see immediate results across venue operations and the fan experience. Using Executive Huddle, team management can drill down into specific areas of the stadium, as well as benchmark real-time data against past games and seasons for a more contextual view of their operations.
"Around the world, SAP is helping professional sports teams and venues simplify their business operations to become more efficient, profitable and successful," said Mike Flannagan, senior vice president, SAP Leonardo and Analytics. "Executive Huddle represents a transformative shift in the way that real-time data can be utilized by teams and venues to create value and impact in the moment. For the first time, the 49ers are able to access real-time data and insights and call audibles during games to optimize their operations while ensuring higher fan satisfaction at the stadium."
Following testing during the pre-season, Executive Huddle has been fully operational for three home games since the start of the regular season. Already, real-time data and insights have proved to be extremely valuable, as the team has shifted its operational approach from reactive to proactive. For example, examining ticket data has allowed the 49ers to see how fans are entering the stadium, and by collaborating with their staff on-the-ground to direct fans to the appropriate gates, wait times to enter Levi's® Stadium have decreased.
Executive Huddle utilizes SAP Leonardo solutions, including SAP Analytics Cloud running on the SAP Cloud Platform, as well as the SAP HANA database and provides flexibility and a foundation for continuous innovation for seasons to come. Support from partners at Happy or Not and NIMBL were also crucial in the development and implementation of Executive Huddle.
"It takes a lot of coordination to operate a 1.85M square foot building that, on game days, employs over 3,500 individuals, many of whom are temporary part-time or seasonal workers," said Jim Mercurio, 49ers vice president of stadium operations and Levi's® Stadium general manager. "We leverage multiple platforms to manage parking and traffic solutions for over 15,000 cars, entry and egress through hundreds of access points for 70,000 fans, and concessions and retail stands with 600-plus points of sale, among other critical services. Having a single resource to aggregate all those data points is a valuable asset to our commitment to ensure all Levi's® Stadium guests have a great experience."