Q: How are appointment times decided?
A: Appointment dates and time are based upon season ticket member account seniority. Season ticket account seniority is determined by the current number of consecutive years holding 49ers season tickets without lapse.
Q: If I relocate seats this year will I still have the same opportunity next year with same seniority?
Q: If I select a new seat in the relocation program is that selection final? Am I able to change my mind?
A: All selections submitted through the SBL relocation program are final. Please do not submit for a new seat location unless you are certain you would like to move there.
Q: Are these all the available seats in the stadium?
A: The seats made available through the relocation program are our best open inventory in the building.
Q: How long do I have to pay the price difference for the SBL and/or season tickets?
A: If your season tickets are on the Monthly Membership Payment Plan, your ticket payments will automatically be adjusted and processed on the last day of each month. Otherwise, you will be expected to pay within 30-days of receiving your updated season ticket invoice. Any SBL catch-up payments will be due within 30-days of receiving your updated SBL invoice.
Q: What will happen if I've forwarded some of my tickets or resold some before participating in the SBL relocation program?
A: In order to participate in the relocation program, you cannot have managed your season tickets. We ask that all members interested in participating in the relocation program do not manage their tickets until they've completed the relocation program and have the new seats on their account.
Q: Can I relocate to seats that are at a lower price than my current seats?
A: SBL relocations must maintain at least the same overall SBL spend. As long as your SBLs are within the same price range, you can select a lower cost ticket if applicable to your price point.
Q: I go to the site (www.49ers.com/myaccount) to access my relocation appointment but the page will not load and I cannot login. What do I do?
A: Please be sure you are using an internet browser other than Internet Explorer. We recommend Google Chrome or Safari. If you are using one of these browsers and still experiencing this issue, please be sure you've cleared your browser's cache and cookies.
Q: I am unable to select the seats I want because it will leave a single seat behind. What can I do?
A: As part of the SBL relocation program, single seats cannot be left behind. You can either look for alternative options through the program or relocate and add on the additional seat.
Q: Can I downgrade in number of seats?
A: SBL relocations must maintain at least the same overall SBL spend. As long as your overall SBL spend remains the same or goes up, you can relocate to less seats. However, the online platform will not allow this action. You will need to reach out to the Membership Service Team at firstname.lastname@example.org or 408.579.4449 during or after your appointment time for assistance.
Q: Can I add seats during the program?
A: Yes, you are able to relocate and add on seats through the SBL relocation program. If you would not like to move your current seats and just add on new seats, you will need to reach out to the Membership Service Team at email@example.com or 408.579.4449 during or after your appointment time for assistance.
Q: Will seats that people relocate from this year become available later in the relocation program or at any other time?
A: Seats given up by members who move into new seats will be made available in the 2021 relocation program.
Q: Are ADA seats available in the relocation program?
A: All available inventory for relocation will be made available through the SBL relocation program.
Q: If my seat partner did not opt into the relocation program can I select seats for them?
A: We recommend that all members with seat neighbors that would like to move together register for the relocation program and login at the same time to select available seats together. If that cannot happen because not all accounts opted-in, we recommend that you login during your appointment time and contact the Membership Service Team directly if you find seats that you and your seat partner would like to move into. The Membership Service Team can be reached at firstname.lastname@example.org or 408.579.4449.